Grand Opening
October 24, 2022
10:00 - 10:30
Welcoming remarks from the moderator
Rome B5Choosing a bank. The user path
October 24, 2022
10:00 - 12:00
The main trends in the world of banking services 2020. The impact of technology on the user journey of the consumer. Promotion strategy and courses of development of the sphere in the conditions of changing needs of the audience.
Rome D2Successful practices of customer service
October 24, 2022
12:00 - 15:00
Modern approaches to service quality management in a wide network of offices: effective work with customer impressions
Rome B5Effective interaction with customers
October 25, 2022
12:00 - 15:00
Businesses love smart IVR, how to make customers happy too? How can you use speech analytics to improve service and sales?
Rome B5Bank transformation
October 25, 2022
12:00 - 14:00
Customer centricity - a global trend and the reality of the financial market. Assessment of the impact of customer loyalty on the economics of banking products
Rome D2Loyalty in the cloud
October 25, 2022
14:00 - 16:00
Gamification, machine learning and partner schemes are setting new trends
Rome B5
Navigation
682 Turner Drive Apt. 971
North Hendersonberg, AR 58275
North Hendersonberg, AR 58275
The discussion will include current scenarios for the global economy, vulnerabilities and risks of banking activities,
restructuring and promising models for dealing with bad loans, malpractice in the financial services market and other relevant issues.